If you purchased a Trezor hardware wallet from May to August 2026, your personal information may have been compromised. Although your crypto assets are secure, the data breach at ShipMonk has raised alarms about potential scams targeting customers.
Understanding the Breach and Its Impact
We have some difficult news to share. Unfortunately, one of our shipping providers has experienced a data breach that exposed sensitive order data.
Trezor, Official Statement
- Affected customers are primarily from the US, UK, Sweden, Colombia, Brazil, Italy, and Portugal.
- Approximately 13,689 customers were impacted, with 11,742 experiencing full exposure of their data.
The breach specifically concerns orders fulfilled through ShipMonk between May 10 and August 8, 2026. Trezor has confirmed that their own servers remained secure throughout the incident.
What to Do If You're Affected
You can verify if your data was part of the breach by checking your email for a notification from `help@trezor.io`. If you haven't received a message from this address, your information remains secure.
Scam Risks and Prevention Strategies
With bad actors now armed with sensitive information, customers should be vigilant. Here’s what to expect and how to protect yourself:
- Expect targeted phishing emails that may appear to come from Trezor, using your name and order details.
- Be cautious of phone calls or texts attempting to impersonate bank or support staff.
- Watch for physical mail scams that may arrive at your home.
Guidelines to Stay Safe
Follow these best practices to enhance your safety in the wake of this breach:
- Never share your recovery seed online or via any communication channel.
- Be skeptical of urgent requests that push you to act quickly.
- Always access official websites directly rather than clicking on links in messages.
Looking Ahead: Mitigating Future Risks
This incident marks a significant concern for Trezor, as it’s the first exposure of such sensitive data since the company's inception in 2013. To reduce future risks, consider these strategies:
- Utilize disposable or burner email addresses for online orders.
- Opt for cryptocurrency payments or virtual cards instead of traditional credit cards.
- Consider using P.O. boxes to minimize home address exposure.
Trezor is also introducing an ‘Anonymous Delivery’ option aimed at enhancing customer privacy. This feature will include secure checkouts and neutral packaging.