More than 60 employees from TTEC in Iloilo City have lodged a formal complaint with the National Labor Relations Commission (NLRC) alleging illegal termination and violations of labor rights.
Workers Claim Unfounded Accusations Led to Dismissals
Workers who have dedicated years of their lives to delivering quality service and generating profits for multinational corporations deserve respect, dignity, and security of tenure.
Business Process Outsourcing Industry Employees Network (BIEN)
- Complaint filed on May 4 at NLRC Sub-Regional Arbitration Branch 6.
- Allegations of job displacement due to unfounded fraud accusations.
The complaint was submitted on May 4, 2026, with support from the Business Process Outsourcing Industry Employees Network (BIEN), which advocates for BPO workers' rights.
In a statement issued on June 2, BIEN condemned the terminations, characterizing them as arbitrary and emphasizing that such dismissals should not occur without proper consultation and due process.
The organization noted that this situation is part of a larger trend in the BPO sector, where employees are frequently viewed as expendable despite their vital contributions to business operations.
On June 6, BIEN revealed that reports of mass job cuts have extended beyond Iloilo, affecting TTEC operations in Cebu and Novaliches.
The group estimates that around 1,500 employees could be impacted nationwide, based on over 200 testimonies it has collected from affected workers.
BIEN has urged the Department of Labor and Employment to conduct an investigation into these alleged abuses, highlighting the urgent need for government intervention.
Despite the BPO industry's robust financial performance, workers often face job insecurity, low wages, and increased monitoring, according to BIEN.
The organization stressed that workers deserve dignity and protection, asserting that an injury to one is an injury to all.